Why Higher Education Needs To Think Customer Service To Ensure Student Success

With some colleges opening their doors to students, others opting for virtual learning, and some embracing a hybrid model, students are left under a cloud of uncertainty about their college experience. Now more than ever, as guidelines and decisions continue to change, excellent communication from colleges is essential to ensuring student success. Professors are no longer the only ones communicating with students, and they need clear and timely communication on safety, new procedures, payments, course selection and more. That is why higher education institutions must rethink the way they communicate, and provide the same level of top-notch customer service that parents and students expect from a host of other industries.

Colleges and universities are taking definitive action to attract and retain students, but these efforts have been further complicated by the constraints of the pandemic. In addition, bureaucracy and long hold times have historically

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Digital Skills Are Critically Important to the Future Success of Tradespeople

Conference Board of Canada releases study on digitization of the skilled trades  

OTTAWA, Sept. 15, 2020 (GLOBE NEWSWIRE) — The Conference Board of Canada, in partnership with the Future Skills Centre (FSC), has released a new impact paper on ways to advance digital skills among Canada’s apprentices and journeypersons.

“Bridging Generational Divides: Advancing Digital Skills in Canada’s Apprenticeships and Skilled Trades Ecosystem” explores the critical skill requirements of tradespeople as they adapt to the future of work.

Currently, generational differences between younger and older workers, such as communication preferences, are hampering the adoption of digital skills. Challenges related to time, cost, geography, outdated training curricula and technology, and limited Internet access are also proving to be barriers to digital skills development among Canada’s tradespeople.

“Tradespeople young and old need to learn seven core digital skills in order to adapt and thrive in a rapidly changing work environment,” says Andrew Bieler,

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Malcolm Cannon: Skills development and transformation hold key to future success

THIS week the IoD (Institute of Directors) celebrated our annual Director of the Year Awards, recognising the Scottish leaders who are rising to the daily challenges of running a business during very difficult circumstances.

The evening highlighted just how important the business community is in Scotland, and how vast our pool of talent is. Scottish businesses are at the heart of our economy, and so it was reassuring to hear the First Minister package up a range of plans to provide ongoing support to businesses last week and make a forceful commitment to their delivery.

Though several initiatives were announced to support a variety of sectors, two key themes cut through for me: skills development and transformation. Both pick up on recommendations laid down in Benny Higgins’ report from the Action Group for Economic Recovery.

The commitment shown to youth employment is especially encouraging. We know there is a lot

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San Clemente New Innovative Program Paying Youth To Learn Entrepreneurship And Build Skills For Success

August 25, 2020

SANTA ANA, Calif. (August 24, 2020) – The County of Orange announced today the launch of a new “Earn and Learn” program, an innovative workforce model offered to prepare Orange County’s youth for future business and life skills while earning wages.

“COVID-19 has presented a special struggle for Orange County’s youth trying to find relevant work experience and navigating their future career paths,” said Chairwoman Michelle Steel, Second District Supervisor. “The ‘Earn and Learn’ program will provide youth the opportunity to earn wages while learning modern-day workforce skills to prepare them for the future.”

The “Earn and Learn” program will be offered through the County’s Ready S.E.T. Orange County (OC) Initiative and is designed to assist youth in making a successful transition to unsubsidized employment, post-secondary education, military, apprenticeship or trade placement to ensure self-sufficiency and a long-term positive employment outlook.

“A wide range of activities, services,

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