MELBOURNE, Fla., Sept. 15, 2020 /PRNewswire/ — Radial, a bpost group company, the leader in omnichannel commerce technology and operations, today announced its plan to bring on an additional 1,567 customer care workers in Melbourne, Florida to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for addressing key customer issues that drive sales and satisfaction during the holiday season while communicating with customers across multiple channels such as phone, chat, and social media.
The pandemic has changed the way consumers shop, with many retailers experiencing an influx in online sales as the demand for ecommerce skyrockets. Consumer research reveals that 66% of shoppers plan to increase their online purchases this holiday season. As demand is expected to continue to soar throughout the holiday season, the need for customer care representatives is great. With over 4,000 dedicated customer care agents globally, Radial is well-positioned to